Hi, Jeff Cave, owner of Parent Placement Solutions, where we help support families through the process of finding the right care setting for their loved on, whether it’s a large community or a small board in care. And as I have said in previous videos for every one large scale community, there’s probably 18 to 20 in Sonoma County that are the board and care. So anywhere from six to 15 capacity residents living in a more residential setting where they can have a shared room or they can have a private room. And so today I wanted to talk about the tour process and how we’re here to support the family through that. One through the questions that I give you ahead of time so you can highlight what’s the right questions to ask for your situation that you feel like you want to make sure you get an answer to this.
One can be like, “Hey, I want to be able to talk to a family member of somebody who lives here. Can they call me? ” And that would give you really good insight to what you’ve seen. If you’re narrowing it down to one or two, but initially I’ll set you up with three tours to see. And three in one day is a lot to take in. It can be very overwhelming. My process is to make it as least overwhelming as possible, but the job is to go out and you’ve got to make the decision on where you think your loved one would prefer. And so we’re going to go out and I’m going to line up multiple tours for us to see. And every chance possible, I go out with the family. And the reason I go out with families is so that you’re not in it alone kind of thumb through this.
I’ve been doing this for 27 years and it could be easy for me, but for families I totally understand that it’s very new to most people and my job is to make sure you feel supported in this process. And at the end of the day, you’re making the final decision as to where you feel it’s going to fit because is it the right care? Is it the right location and is it at the right price that will work for your loved one? So we’re going to go, we’re going to meet at the community itself, whether it’s large or small, the process is really the same and we’re going to meet out front. We’re going to debrief if we’ve seen a tour already and then we’re going to go what to expect going in. And I’ll give names of who owns it and who’s going to be meeting us and then make sure that they have questions highlighted to ask on their visit.
And so we’re going to go through the community. We’re going to see the common space areas. We’re going to see the private space areas where our bathrooms and showers are the easy step, low step, no step. Those are more upgrades to a lot of communities. It’s making sure you’re not stepping over a tub for safety reasons. And we’re going to do this multiple times to see what’s going to be the right fit. Again, is it the right care, the right location and the right price? And if you’ve seen three or four and you’re like, “Can we see one more?” I have no problem with that. I’ll set up another tour with a community owner and that way you can see one more to make sure you’ve got a good sample size and you can make a just decision whether you’re moving your loved one out of their home or they’re in rehab and aren’t able to go back home.
So our job is to support you through that. And there was a big difference. I had a client that toured on their own and then they toured with me on the second tour in the same day and they felt so much more relaxed. They liked that second tour much better because they could see that I was leading that process and asking really good questions, but also empowering them to also ask those because there’s no wrong questions and you want to feel like you’re going to get honest answers to questions that you have because this is a big move and I totally understand that you want to make sure you’ve seen enough and that you understand it well enough and you can make a decision based on that. So we’re here to support you on the tours. It’s free help because we don’t charge you anything for it, but you are our number one.
You’re our client and I’ll show you as many as you need to be able to make a good sound decision on what’s going to be the right fit. So hope this helps. There is a button to click to get those questions ahead of time on the page.
You’ve got my contact information, but it’s my cell phone 707-537-5510 and you can text me, call me. Once you’re my client, you’re always my client. Even if mom or when mom moves somewhere or dad or grandma, you can continue to ask questions to me to help when things you might need support in. So hope that helps. Have a great day and we’ll see you very soon.
